Support and security reporting

For account access, device pairing, privacy requests and security reports, contact ss@lyngmose.com. You can contact us without signing in.

What to include

Describe the problem, its approximate time and the visible error. Share a device label only if needed. Never send passwords, API keys, pairing codes, device credentials or unredacted logs.

Suspected compromise

Stop the agent locally if one is installed. Use Devices → Remove in your IONOVA account to revoke the affected registration, and contact us. Revocation does not erase copies of data already returned to another service.

Availability

Beta support is handled by the operator. No 24/7 response or production service-level commitment is offered on this page.